Print Server Access Violation When Starting First Session

• Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0

SYMPTOMS

When you try to start a session using SNA Server Print service, an access violation may occur when the first print session is started. The following symptoms occur when this problem happens:

• An Event 624 will be logged, indicating that the SNA Print service has ended abnormally.



• An entry may be created in the <ntroot>\drwtsn32.log file, indicating an access violation (0xC0000005) in snaprint.exe.

CAUSE

In a rare timing condition, an uninitialized variable causes the SNA Print service to access an invalid memory location when the first print session is started.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0, 3.0 SP1, 3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server versions 3.0 and 4.0 U.S. Service Packs. For information on obtaining these Service Packs, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words:

Keywords : prodsna kbfix3.00.sp3 snaprintservice
Version : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Platform : WINDOWS
Issue type : kbbug