Print Server Logs Event 4103 as a Stop Event

ID: Q180792

The information in this article applies to:

Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0

SYMPTOMS

The SNA Print service may log the following events in the Windows NT Event Viewer Application log when it receives control codes from an AS/400 that it does not support:

Event ID: 4103
Source: PPV5250
Description: The print server does not support the control code 0xC8
(Set Graphic Error Action).

Event ID: 4103
Source: PPV5250
Description: The print server does not support the control code 0xD1
(Set Graphic Character Set).

These events are logged as Stop events by the print service, even though they are not an indication of a serious problem. The print service simply ignores these control codes if they are contained in an AS/400 print job.

CAUSE

Event ID 4103 is being logged as a serious stop error rather than a lower priority informational event.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 SP1, 3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server versions 3.0 and 4.0 U.S. Service Packs. For information on obtaining these Service Packs, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

Event 4103 has been modified to give additional information to assist in troubleshooting.

Additional query words:

Keywords : kbbug4.00 kbbug3.00 kbbug3.00.sp2 kbfix3.00.sp3 kbbug3.00.sp1 snaprintservice
Version : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Platform : WINDOWS
Issue type : kbbug