Unable to Start Print Sessions Until Print Service Restarted

• Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0

SYMPTOMS

Print sessions defined in the SNA Server Print Service may go to an Inactive or Pending state requiring the print server be restarted to reactivate the sessions. This may occur with both LU1 and LU3 printing. The SNA Server Print Server may send a badly formatted Open PLU Response to the SNA Server service that the SNA Server will reject.

CAUSE

An uninitialized field in the SNA Server Print Service could cause the sending of a badly formatted OPEN PLU RSP to the SNA Server service, which logs an error and rejects it. This causes the print session to fail to activate.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0, 3.0 Service Pack 1 (SP1), 3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server versions 3.0 and 4.0 U.S. Service Packs. For information on obtaining these Service Packs, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words:

Keywords : kbbug4.00 prodsna kbbug3.00 kbbug3.00.sp2 kbfix3.00.sp3 kbbug3.00.sp1 snaprintservice
Version : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Platform : WINDOWS
Issue type : kbbug