Err Msg: "Missing Component" When Applying Service Pack

• Microsoft SNA Server, versions 3.0 SP1, 3.0 SP2

SYMPTOMS

When you use a non-administrative account to install an SNA Server Service Pack, an error message about a missing component appears at the beginning of the update process. The message does not indicate which component is missing.

CAUSE

The Update program incorrectly reports a missing component error message if the logged on user does not have Admin rights.

WORKAROUND

To work around this problem:

• Before running the Update program, log on to the system with an account that has administrative privileges.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0 SP1 and 3.0 SP2.

This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

With the fix applied, a check examines administrative privileges before running the update. A message appears that states:

Installing this service pack requires administrative privileges.

Additional query words:

Keywords : kbsetup kbbug3.00.sp2 kbfix3.00.sp3 kbbug3.00.sp1 snasetup
Version : WINDOWS:3.0 SP1,3.0 SP2
Platform : WINDOWS
Issue type : kbbug