SNA 3.0 SP3 Update Incorrectly Detects Previous Service Pack

ID: Q184548

The information in this article applies to:

Microsoft SNA Server, version 3.0 SP3

SYMPTOMS

When you run the SNA Server 3.0 Service Pack 3 (SP3) update program to apply the service pack, the update program may display the following warning:

Previous Service Pack Installed

There is a previous SNA Server service pack already installed on
your system. Update will not continue unless the backup can be
removed. Do you want the backup removed from your system now?

Click on YES to remove the backup copy.

Click on NO to exit the Update program.

This may occur even though no previous service pack exists on the system. This problem may occur when you apply the SNA 3.0 SP3 update to SNA Server, the SNA client (including Windows NT or Windows 95), or Host Security.

CAUSE

The update program is improperly checking for the presence of a backup directory (used by the update to uninstall the service pack).

RESOLUTION

If this warning occurs, choose YES to continue, even though there is no previous backup.

Additional query words:

Keywords :
Version : WINDOWS:3.0 SP3
Platform : WINDOWS
Issue type : kbprb