CPU Utilization Randomly Goes to 100 Percent on SNA Print Server

ID: Q185687

The information in this article applies to:

Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, and 4.0

SYMPTOMS

The CPU Utilization on an SNA Server computer that is running SNA Print Server may randomly jump to, and remain at, 100 percent until the Print Server service is stopped.

CAUSE

A variable that has not been initialized can cause Print Server to start trying to do work for a device which does not exist. This causes the processor to go into a loop, from which it does not exit until Print Server is stopped.

RESOLUTION

SNA Server 3.0

To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack

SNA Server 4.0

Microsoft has confirmed this to be a problem in SNA Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for SNA Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):


   S E R V P A C K

WORKAROUND

From SNA Server Manager, stop the Print Server and restart it to work around this problem.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 SP1, 3.0 SP2, and 3.0 SP3. This problem was first corrected in SNA Server 3.0 Service Pack 4.

Additional query words:

Keywords : kbbug4.00 kbbug3.00 kbbug3.00.sp2 kbbug3.00.sp3 kbbug3.00.sp1
Version : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0
Platform : WINDOWS
Issue type : kbbug