5250 Print Session May Be Hung in Stuck State, Show Spooling

ID: Q188991

The information in this article applies to:

Microsoft SNA Server, versions 3.0, 3.0SP1, 3.0SP2, 3.0SP3, 4.0, 4.0SP1

SYMPTOMS

A 5250 print session may be hung in a stuck state, showing "spooling" for its status in SNA Manager.

CAUSE

The Ppd5250.dll file is not handling properly all errors related to printing. These errors are related to either a failure to communicate to the remote printer, or StartDoc/StartPage errors.

RESOLUTION

SNA Server 3.0

To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack

SNA Server 4.0

This problem was corrected in the latest Microsoft SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):


   S E R V P A C K

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, and 4.0 SP1. This problem was first corrected in SNA Server 3.0 Service Pack 4.

Additional query words:

Keywords :
Version : WINDOWS:3.0,3.0SP1,3.0SP2,3.0SP3,4.0,4.0SP1
Platform : WINDOWS
Issue type : kbbug