The information in this article applies to:
SYMPTOMSThe number of active users displayed in SNA Manager may be incorrect. SNA Server subdomains with two or more servers will exhibit this behavior. Steps to Reproduce this Behavior
ResultsThe number of active users will double.CAUSERefresh Configuration causes the configuration file to be closed and then reopened. It is possible for the configuration file to reopen before all objects have been deleted from the initial close. Active user objects are found during the reopening, and displayed twice. RESOLUTIONThis problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K STATUSMicrosoft has confirmed this to be a problem in Microsoft SNA Server version 4.0 and version 4.0 SP1. MORE INFORMATIONFor information on a related issue in SNA Server 3.0, please refer to the following Knowledge Base article: Q194858 SNA Server Manager Shows Incorrect Status For Print Sessions Additional query words:
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