SNA Print Service Access Violation in S3pcsctl()

ID: Q195399

The information in this article applies to:

Microsoft SNA Server, versions 3.0, 3.0 Service Pack 1, 3.0 Service Pack 2, 3.0 Service Pack 3, 4.0, and 4.0 Service Pack 1

SYMPTOMS

The SNA Print service (Snaprint.exe) may fail unexpectedly with an access violation, causing all print sessions to end abnormally. When this specific problem occurs, SNA Server will log the following event, along with an indication of a failure in routine "s3pcsctl":


   Source: SNA Server
   Event: 624
   Creating dump file SNADUMP.LOG for snaprint.exe

If Drwtsn32.exe is the default debugger, the Drwtsn32.log file will indicate an access violation fault in routine "s3pcsctl()". The log entry will appear as follows:


   Application exception occurred:

App: exe\snaprint.dbg (<pid>) <date, time omitted > Exception number: c0000005 (access violation)


   [...]


   State Dump for Thread Id 0x40


   eax=02020380 ebx=000af710 ecx=00000018 edx=6020ecdc esi=000af710
   edi=40404040
   eip=60d838ab esp=0c20ff68 ebp=00000008 iopl=0
   nv up ei pl nz na pe nc
   cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000 efl=00000202


   function: s3pcsctl

60d8388a 55 push ebp 60d8388b 57 push edi 60d8388c 68b811da60 push 0x60da11b8 60d83891 6a00 push 0x0 60d83893 e8b8dfffff call PreAsyncTrace (60d81850) 60d83898 83c414 add esp,0x14 60d8389b 8b150011d860 mov edx,[_imp____dwEnabledTraces


   (60d8110

60d838a1 8d4c6d00 lea ecx,[ebp+ebp*2] 60d838a5 8d044f lea eax,[edi+ecx*2] 60d838a8 c1e003 shl eax,0x3


   FAULT -&gt;60d838ab 8b988411d860     mov     ebx,[eax+0x60d81184]


   *----&gt; Stack Back Trace &lt;----*


   FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
   00000008 00000000 00000000 00000000 00000000 00000000 ppd3270!s3pcsctl

CAUSE

The print server is mishandling long streams of NULL characters or spaces in the print job when "No Line Formatting" is selected for the print session.

RESOLUTION

SNA Server 3.0

To resolve this problem, obtain the latest service pack for SNA Server version 3.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q184307 How to Obtain the Latest SNA Server Version 3.0 Service Pack

SNA Server 4.0

This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):


   S E R V P A C K

WORKAROUND

Try clearing the "No Line Formatting" check box within the SNA print session 3270 Configuration tab.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 Service Pack 1, 3.0 Service Pack 2, 3.0 Service Pack 3, 4.0, and 4.0 Service Pack 1. This problem was first corrected in SNA Server 3.0 Service Pack 4.

MORE INFORMATION

For more information about the "No Line Formatting" option, see the following Knowledge Base article:


   ARTICLE-ID: Q178514
   TITLE     : "No Line Formatting" Option isn't Explained in SNA Server                Help

Additional query words:

Keywords :
Version :
Platform : WINDOWS
Issue type : kbbug