SNA Server Refuses New User Connection after Server Restarted

ID: Q196390

The information in this article applies to:

Microsoft SNA Server, versions 4.0, 4.0 SP1

SYMPTOMS

When SNA Server is configured for "per server" licensing mode, SNA Server may incorrectly detect that it has reached its client license limit, and log the following event:

Event ID: 597
Source: SNA Server
Description: User limit of <license limit> exceeded: client connection rejected

When this occurs, the client application may receive one of the following error messages:

A 3270 emulator will be unable to open a session through the SNA Server.

An APPC or CPIC application will receive a TP_STARTED, [MC_]ALLOCATE or CMALLC failure when attempting to allocate a conversation.

This problem does not occur when SNA Server is configured for "per seat" licensing mode.

CAUSE

SNA Server was failing to clear the client count when the SNA Server service is stopped and restarted.

RESOLUTION

Microsoft has confirmed this to be a problem in SNA Server versions 4.0 and 4.0 Service Pack 1. This problem was corrected in the latest SNA Server version 4.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

STATUS

Microsoft has confirmed this to be a problem in the Microsoft SNA Server 4.0 and 4.0 Service Pack 1.

Additional query words:

Keywords :
Version : WINDOWS:4.0,4.0 SP1
Platform : WINDOWS
Issue type : kbbug