Printer Sessions Status Not Updated in SNA Manager

• Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, 4.0 SP1, 4.0 SP2

SYMPTOMS

When the SNA Manage Agent Service starts after the SNA Print Service, then some printer sessions status may not be updated correctly in SNA Manager. This generally happens on heavy loaded computers running Windows NT Server that have a lot of services to start.

CAUSE

Because of the high number of services that the Windows NT Server needs to start, it may happen that the SNA Manage Agent Service is started after the SNA Print Service. In such a case, some of the SNA Print Server threads to update status information with SNA Manage Agent may not be initialized correctly.

RESOLUTION

To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft SNA Server version 3.0, 3.0 SP1, 3.0 SP2, 3.0 SP3, 4.0, 4.0 SP1, and 4.0 SP2. This problem was first corrected in SNA Server version 4.0 Service Pack 3.

Additional query words:

Keywords : sna4sp3fix sna3 sna3sp1 sna3sp2 sna3sp3 sna4 sna4sp1 sna4sp2
Version : WINDOWS:3.0,3.0 SP1,3.0 SP2,3.0 SP3,4.0,4.0 SP1,4.0 SP2
Platform : WINDOWS
Issue type : kbbug