SNA Traces Are Only Deleted from %SnaRoot%\Traces

ID: Q243719

The information in this article applies to:

Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

If you change the registry entry for the trace file path of a service to anything other than %SnaRoot%\Traces, the trace files are not deleted when you use the Purge All Trace Files option in the SNA Trace utility (Snatrace.exe).

CAUSE

The delete operation used when selecting Purge All Trace Files is different than the create operation used when the SNA Trace utility is started.

RESOLUTION

To resolve this problem, obtain the latest service pack for SNA Server version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 4.0. This problem was first corrected in SNA Server 4.0 Service Pack Service Pack 3.

MORE INFORMATION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
In some cases, after you apply Service Pack 3, traces may not appear in the specified folder, or in the %SnaRoot%\Traces folder. If this happens, remove the following registry key and restart the SNA Trace utility (Snatrace.exe):

HKEY_LOCAL_MACHINE\Software\Microsoft\SNA Server\CurrentVersion\Traces

This key is rebuilt when the SNA Trace utility is restarted.

Additional query words:

Keywords : sna4sp3
Version : WINDOWS:4.0,4.0 SP1,4.0 SP2
Platform : WINDOWS
Issue type :