Unable to Upgrade SNA Server from Back Office 4.5

ID: Q246472

The information in this article applies to:

Microsoft SNA Server, version 4.0 SP2, included with:
- Microsoft BackOffice Server version 4.5

SYMPTOMS

When you attempt to upgrade from SNA Server 3.0 using Back Office Server 4.5, the following error message occurs when you select to install SNA Server:

The previous version of SNA Server must be uninstalled before selecting this component.

WORKAROUND

To work around this problem, run the SNA Server Install program separately from compact disc number 7, where the SNA Server Install directory is located. The SNA Server Install program starts correctly from this location.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords :
Version : WINDOWS:4.0 SP2
Platform : WINDOWS
Issue type :