3270 Applet Stops Responding at Blank Screen on Terminal Server

• Microsoft SNA Server, versions 3.0 (all SP), 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3

SYMPTOMS

When the SNA Server client is installed on a Terminal Server computer, the 3270 Applet may stop responding at a blank screen when it tries to connect to the host. There are no errors logged in the event log on the SNA Server or on the client.

RESOLUTION

To resolve this problem, run the appropriate Terminal Server compatibility script for the type of SNA client you have installed (for example Windows 95, Windows 98, or Windows NT). To do this, perform the following steps:

1. Stop SnaBase on the Terminal Server computer, and then open a command prompt.



2. Change to install mode by running the following command:

   change user /install




3. Run the compatibility script for the type of SNA client that is installed.

   For SNA 4.0SP3
   
   The following SNA client scripts for Windows NT 4.0 Terminal Server are located on the SNA Server 4.0 SP3 compact disc in the Trmsrv\Nt40 folder:

   Snantcli.cmd
   Sna9xcli.cmd (only needs to be run if the Terminal Server file system is NTFS)

   The following Windows 2000 SNA client script is available on the SNA Server 4.0 SP3 CD in the Trmsrv\W2k folder:

   Snantcli.cmd

   For SNA Server 4.0 SP2
   
   For SNA Server 4.0 SP2, the compatibility scripts are located in the Trmsrv folder. The following SNA client scripts are available:

   SNA4sp2c.cmd (Windows NT client)
   SNA4sp29.cmd (Windows 95/Windows 98 client. You do not need to run this if the Terminal Server file system is FAT.)

   For SNA Server 3.0 SP3 and later
   
   For SNA Server 3.0, the compatibility scripts are located in the Wtsrv\Application Compatibility Scripts folder. The following SNA client compatibility script is available:

   Mssna30.cmd (SNA Server or Client version 3.0)




4. Change back to execute mode by running the following command:

   change user /execute

MORE INFORMATION

For additional information on installing SNA Server on Terminal Server, click the article number below to view the article in the Microsoft Knowledge Base:

Q191921 Installing SNA Server On Terminal Server

Additional query words:

Keywords :
Version : WINDOWS:3.0 (all SP),4.0,4.0 SP1,4.0 SP2,4.0 SP3
Platform : WINDOWS
Issue type :