Troubleshooting LAN Manager Trap Screens for OS/2 Version 1.3

ID: Q139450

The information in this article applies to:

Microsoft LAN Manager, versions 2.0b, 2.2

SUMMARY

This article provides basic troubleshooting tips for resolving traps when running OS/2 version 1.3 and LAN Manager 2.2.

MORE INFORMATION

A trap is an error condition detected by the central processing unit (CPU) after the execution of a software instruction. Traps that occur in the OS/2 operating system are not defined by OS/2, but by Intel, the designer of the microprocessor that OS/2 was designed for. The most comprehensive documentation on traps is the Intel manual for the 80x86 which details traps and their causes.

Quick Fixes for Trap Screens

Uninstall the application or hardware that was just installed.

Replace the hardware that is failing.

Install the LAN Manager 2.2b patch available from ftp.microsoft.com, at \\ftp\data\softlib\mslfiles\lm22b.exe

If the LAN Manager 2.2c files were just installed, remove them because they are for LAN Manager clients only.

Information From Trap Screens To Collect

From the example trap screen below:

TRAP 000D
AX=2011 BX=0011 CX=0040 DX=700E BD=0F2E
SI=000E DI=06BC DS=0A78 ES=0BF0 FLG=2046
CS=0A80 IP=0057 SS=1920 SD=07CA MSW=001B
CSLIM=17A4 SSLIM=07FF DSLIM=21C4 ESLIM=744F
CSACC=9B SSACC=93 DSACC=93 ESACC=93
ERRCD=0000 ERLIM=**** ERACC=**
Exception in Device Driver ELNK3$
The system detected an internal processing error at
location #0228:37CD</PRE>

collect the following data:

Trap: D

CS: 0A80

IP: 0057

CSLIM: 17A4

Internal Processing error: 0228:37CD

Any file referenced: ELNK3$

Example KB Searches

Basically, use combinations of AND and OR on the above information that you collected from the trap screen. For example:

trap D 0A80 0057 17A4 0228:37CD

trap D 0A80 0057 17A4

trap D 0A80 or 0057 or 17A4 0228:37CD

trap D 0A80 or 0057 or 17A4 0228:37CD ENLK3$

trap D 0A80 or 0057 or 17A4 0228:37CD or ELNK3$

trap D 0A80 or 0057 or 17A4 or 0228:37CD or ELNK3$

Notes on Trap Screens

Start with the first KB search example, then broaden searches as necessary.

Usually the problem can be fixed with upgraded LAN Manager files, replacing the network card, or from removing the application or hardware that was just installed on the server.

Additional query words: prodlm 1.30 2.20 crash dump LM OS2

Keywords : nthowto
Version : :2.0b,2.2
Platform : OS/2
Issue type :