XCLN: Attachment Icon Not Updated After App Installed

• Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0

SYMPTOMS

When you view a message, attachments in the message appear with the icon from the application from the sender's computer. This is true whether or not the receiver has the application installed on the workstation.

For example, if a message is sent to you with a Microsoft Excel attachment, and you do not have Microsoft Excel installed on your machine, the icon in the message will display as an Microsoft Excel icon.

CAUSE

This is expected behavior.

MORE INFORMATION

The recipient will see the icon that the sender has associated with the file. Normally, the icons will display in the recipient messages according to the parent applications on the sender computer. However, if the sender associates an .XLS file with Microsoft Word for Windows, then forwards the file, the recipient may see a Word for Windows icon in the message.

Additional query words: picture incorrect

Keywords : kbusage XCLN
Version : 4.0 5.0
Platform : WINDOWS
Issue type :