XCON: IMC Replies To SMTP Messages In RTF

ID: Q142260

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

When a Microsoft Exchange user replies to an SMTP message, the SMTP recipient receives it in Microsoft Rich Text Format (RTF). This occurs even though the recipient and the Microsoft Exchange Internet Mail Connector (IMC) are configured for non-RTF.

CAUSE

If the IMC does not explicitly set inbound mail to be non-RTF, the Microsoft Exchange Information Store (IS) defaults to using RTF. Thus when the reply mail is generated, the message has the RTF property set.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : kbother kbbug4.00 XCON
Version : 4.0
Platform : WINDOWS
Issue type :