XADM: Migrated MS Mail 3.x X400 PAB Entries NDR w/ Bad Address

ID: Q145585

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

When you try to send mail to a recipient in your Personal Address Book (PAB), and this PAB entry was migrated from a version 3.x Microsoft Mail for Windows mail message file (.mmf), you may get the following undeliverable message from the System Administrator:

Your message did not reach some or all of the intended recipients.

Subject:msgsubject
Sent:1/1/80 4:05:41PM

The following recipients could not be reached:
Migrated Ms Mail User (X400)' on 1/1/80 4:05:42PM
The message was undelivered because the specified recipient postal address was incorrectMSEXCH:MSExchangeIS:sitename:SERVERNAME

CAUSE

During the migration process of a .mmf file (either through the Migration Wizard or Import menu option), the existing PAB entries are created in a Microsoft Exchange Personal Address Book. With a Microsoft Mail X400 type PAB entry, all of the fields in the recipients OR address are migrated regardless of whether they contain data. For example, if a user created a X400 PAB entry in Microsoft Mail using the X400 fields template as follows:


   Alias: User1
   Country Code: US
   Administration Domain Name:  (one space)
   Private Domain Name: MICROSOFT
   Personal Name: Surname: user1
   Given Name:
   Initials:
   Organization Name: SiteName
   Organizational Unit Names (OU):
   Organizational Unit Names (OU):
   Domain attribute type:
   value:
   Domain attribute type:
   value:
   Comment:

When the above is migrated into a Microsoft Exchange PAB, and a message is addressed to this user, the address formed for the recipient will be as follows:


   c=US;ADMD=;PRMD=MICROSOFT;S=User1;G=;I=;O=SiteName;OU=;OU=;DDA.TYPE=;
   DDA.VALUE=;DA.TY PE=;DDA.VALUE=

Even though the fields (G, I, and OU) had no value (ADMD contains a single space and is valid) in the Microsoft Mail PAB entry, they were still migrated into the newly formed address in Microsoft Exchange. Blank entries are invalid for X400 fields; therefore, the Message Transfer Agent rejects the message and the Information Store returns it to the sender.

RESOLUTION

The migration utilities were updated to parse out any blank or null fields that exist in a Microsoft Mail X400 PAB entry. By parsing out these blank fields, a valid X400 address is formed in the Microsoft Exchange PAB and messages will no longer NDR. The same address as above will look as follows after you apply the fix:


   C=US;ADMD= ;PRMD=MICROSOFT;S=User1;O=SiteName.

NOTE: The fix needs to be applied before you migrate the .mmf file.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 2. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: HotFix

Keywords : kbother kbbug4.00 kbfix4.00.sp2 XADM
Version : 4.0
Platform : WINDOWS
Issue type :