XCLN: Help File for Fax Template Invalid or Non-Existent

ID: Q146208

The information in this article applies to:

Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0
Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0

SYMPTOMS

When you select Help while creating a new FAX recipient using the Microsoft Exchange client for Windows NT or the Microsoft Exchange client for Windows 95, you will receive the following error message:

The topic does not exist. Contact your application vendor for an updated Help file. [129]

OK

When you select Help while creating a new FAX recipient using the Microsoft Exchange client for Windows 3.x, you will receive the following error message twice:

Help topic does not exist.

OK

A Fax help screen will appear in the Microsoft Exchange client for Windows 3.x but the information in the help file does not match the actual fax template. The fax template fields are:

Display Name
Location
Company
Fax Number

and the help file in the Microsoft Exchange client for Windows 3.x displays the following:

Display Name
Fax Address
TO/CC/BCC
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STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords : kbusage XCLN
Version : 4.0 5.0
Platform : WINDOWS
Issue type :