XFOR: Troubleshooting Exchange Dirsync with PC Mail
ID: Q147463
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The information in this article applies to:
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Microsoft Exchange Server, version 4.0
SUMMARY
Directory synchronization (dirsync) allows Microsoft Exchange Server to
exchange directories with Microsoft Mail for PC and AppleTalk networks and
other systems that support the Microsoft Mail Directory Synchronization
protocol. The process relies on the MS Mail Connector interchange, MS Mail
(PC) MTA, and MS Mail (AppleTalk) MTA, if used, to be functioning. Problems
with directory synchronization can be in planning, messaging between the
systems, or configuration problems in Microsoft Exchange Server, MS Mail
(PC), or MS Mail (AppleTalk).
Duplicate display names appear for custom recipients and new Microsoft
Exchange mailboxes.
Reasons Actions
======= =======
Migration of new accounts has Either hide the Microsoft
created duplicate names. Both Exchange mailboxes from the
addresses are valid. address list or do not include
Microsoft Mail addresses in
directory synchronization.
Migration of new accounts has If migration is successful and
created duplicate names. Only all postoffice users were moved,
Microsoft Exchange addresses are use the MS Mail (PC)
valid. Administrator program to remove
the postoffice from directory
synchronization. If not all the
mailboxes were moved, remove the
mailboxes that did move from
directory synchronization or the
postoffice.
You haven't received updates from MS Mail (PC).
Reasons Actions
======= =======
There is no message connectivity Send a message to the directory
to the directory synchronization synchronization postoffice from
server. a user on Microsoft Exchange and
reply when it is delivered. If
delivery fails, treat this as a
routing or connection problem.
Dispatch is not running on the Check the dispatch logs on the
postoffices. postoffices for reported
successes and failures.
The configuration is incorrect. Check if the MS Mail (PC)
directory synchronization server
and requestor information is
correct, including postoffice
names, passwords, and types of
addresses. Microsoft Exchange
Server should show up as the MS
Mail Connector postoffice.
Updates for MS Mail (PC) are no longer being received.
Reasons Actions
======= =======
Mail is not getting through. Check the queues on the
connection and on the
postoffices between the
directory synchronization server
and the requestors.
Dispatch is not running on the Look at the dispatch logs on the
postoffices. postoffices for reported success
and failures.
Configuration has been changed. Check configuration with both
Administrator programs for
changes. Verify that network and
postoffice names are accurate
and that the requestor password
is correct. Verify that mail and
replies to mail arrive as
expected between Microsoft
Exchange Server and the
postoffice.
Additional query words:
tshoot faq
Keywords : kbusage XFOR
Version : winnt:4.0
Platform : winnt
Issue type :