XCOn: Creating Crash Dump Files when MTA Encounters Fatal Errors
ID: Q149422
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The information in this article applies to:
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Microsoft Exchange Server, versions 5.5, 4.0, 5.0
SUMMARY
This article describes how to cause the Microsoft Exchange Server message
transfer agent (MTA) to create a crash dump file when a fatal error
occurs instead of stopping unexpectedly.
MORE INFORMATION
When the message transfer agent (MTA) encounters a fatal error on a
computer running Microsoft Exchange Server, the MTA normally stops
unexpectedly. When this occurs, a severity 16 event appears in the event
log and the Services tool in Control Panel indicates that the
MSExchangeMTA service has stopped.
For troubleshooting purposes, you may want to configure Windows NT so
that the MTA creates a crash dump file when a fatal error occurs instead
of stopping unexpectedly. To do so, use the following steps.
WARNING: Using Registry Editor incorrectly can cause serious, system-wide
problems that may require you to reinstall Windows NT to correct them.
Microsoft cannot guarantee that any problems resulting from the use of
Registry Editor can be solved. Use this tool at your own risk.
- Verify that Dr. Watson for Windows NT is configured correctly. To do
so, follow these steps:
- Click Start, click Run, type drwtsn32 -i in the Open box, and then click OK.
- Click OK again.
- Click Start, click Run, type drwtsn32
in the Open box, and then click OK.
- Verify that the Create Crash Dump File check box is selected.
- Verify that the locations in the Log File Path and Crash Dump boxes
refer to the Windows NT folder. In Dr. Watson for Windows NT, the
Windows NT folder is typically represented by the %windir% variable.
- Click the Visual Notification check box to clear it. This allows
the MTA to create the crash dump file without any input from you.
If this check box is selected, a dialog box is displayed when a
fatal error occurs and the crash dump file is not created until the
dialog box is closed.
- Click OK to close Dr. Watson for Windows NT.
After you perform these steps, the following registry values exist:
Value name: Auto
Value type: REG_SZ
Value data: 1
Value name: Debugger
Value type: REG_SZ
Value data: drwtsn32.exe -p %ld -e %ld -g
Value name: UserDebuggerHotKey
Value type: REG_DWORD
Value data: 0
These values are located under the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version
\Aedebug
NOTE: The above registry key is one path; it has been wrapped for
readability.
- Start Registry Editor (Regedt32.exe or Regedit.exe as appropriate for
your version of Windows NT).
- Locate the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeMTA
\Parameters
NOTE: The above registry key is one path; it has been wrapped for
readability.
- On the Edit menu, click Add Value, and then add the following registry
value (note case sensitivity):
Value name: Raise Exception on fatal error
Value type: REG_DWORD
Value data: 1
After you perform these steps, the MTA does not stop unexpectedly when a
fatal error occurs. Instead, fatal errors generate exceptions and cause a
crash dump file to be created. The exception generated is 0xE005<xxxx>,
where <xxxx> is a number that represents the specific error that
occurred, if appropriate.
Additional query words:
9405
Keywords : kbenv kbusage XCON exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbhowto
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