XCLN: Error: Some Extensions Could Not be Loaded

ID: Q150379

The information in this article applies to:

Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0

SUMMARY

When you start a Microsoft Exchange client you might encounter the error:

Some extensions could not be loaded. Check to make sure that the extensions specified in your Shared.ini and Msmail.ini files are correct. The Shared.ini or Shared32.ini file could not be found at "<path>". Please check that the path to this file is specified correctly in your Msmail.ini file or in the registry.

where <path> is specific to each system.

MORE INFORMATION

The problem may be that the SharedExtensionsDir value in the Msmail.ini file or in the registry is incorrect. Either remove the value or enter the correct path for the Shared(32).ini file.

The registry locations for SharedExtensionsDir is:


   HKEY_CURRENT_USER\software\Microsoft\Mail\Microsoft
                    \Mail\SharedExtensionsDir: Reg_SZ: <path>

and the location in the Msmail.ini file is:


   [Microsoft Mail]
   SharedExtensionsDir=&lt;path&gt;

REFERENCES

For additional information about the SharedExtentionsDir value, please see the following article in the Microsoft Knowledge Base:

Q141272 XCLN Win: How Exchange Clients Use MSMAIL.INI and SHARED.INI

Additional query words:

Keywords : kbusage XCLN
Version : WINDOWS:4.0,5.0
Platform : WINDOWS
Issue type :