XADM: Regedit Errors When Installing or Updating Server

ID: Q152906

The information in this article applies to:

Microsoft Exchange Server, version 4.0 Service Packs 1, 2

SYMPTOMS

When you set up or update a Microsoft Exchange Server on a Windows NT Server that has been configured for dual boot to Windows 95, the following error messages may be encountered:

regedit.exe - Ordinal Not Found
The ordinal 195 could not be located in the dynamic link library SHELL32.DLL

regedit.exe - Application Error
The application failed to initialize properly 0xc0000138). Click OK to terminate the application.

Setup will finish after the error messages have been cleared and Setup will report that it finished successfully. However, Setup (or Update, for the Service Packs) was not able to make the required registry changes and thus the setup is incomplete.

WORKAROUND

In order to make sure that the appropriate registry entries have been set, run Setup (or Update) again.

MORE INFORMATION

These errors will only appear under very specific circumstances, as follows:

The Exchange Server must be configured to dual boot into both NT and Windows 95.

Setup (or Update) must be run through the File Manager.

Two File Manager windows must be open: one with the Windows95 directory selected and another window for the Exchange Server compact disc.

The errors will only occur the first time attempting to run Setup or Update just after booting the Windows NT Server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 SP1 and SP2. We are researching this problem and will post additional information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:

Keywords : kbsetup kbbug4.00 XADM
Version : winnt:5.5
Platform : winnt
Issue type :