XCLN: Delete Rule on Public Folder Treated as Error

ID: Q152912

The information in this article applies to:

Microsoft Exchange Windows 3.x client, version 4.0
Microsoft Exchange Windows NT client, version 4.0
Microsoft Exchange Windows 95/98 client, version 4.0

SYMPTOMS

When you try to synchronize an offline public folder with an online public folder, and the online public folder has a delete rule, the following error might occur:

This folder could not be synchronized. Consult the synchronization log in the deleted items folder for details.

The synchronization log will contain the following message:

Error synchronizing message '<message subject>'
[80040800-3ED-0-324]
Unknown Error.
Microsoft Exchange Server Information Store
Error synchronizing folder
[80040800-3ED-0-324]
Unknown Error.
Microsoft Exchange Server Information Store

The message will stay in the offline folder.

CAUSE

The return code generated by the delete operation is treated as an error by the synchronization process.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange clients, version 4.0, listed at the beginning of this article. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words:

Keywords : kbusage kbbug4.00 kbfix4.00.sp3 XCLN
Version : WINDOWS:4.0
Platform : WINDOWS
Issue type :