XCLN: Win95 Client Can't Send Fax When Offline Using .OST

ID: Q152983

The information in this article applies to:

Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0

SYMPTOMS

When you send a Microsoft Fax from Microsoft Word while Microsoft Exchange is offline (.OST file) and off the network, you will get the following error message:

Information Store could not be opened.

CAUSE

This happens when you use an .OST file only. It works fine when you use a .PST file.

MORE INFORMATION

Faxes can be sent if the Microsoft Exchange client is already started and working offline.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0 Windows 95 client. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words:

Keywords : kbother kbbug4.00 XCLN
Version : WINDOWS:4.0,5.0
Platform : WINDOWS
Issue type :