XFOR: DXA Crashing with Event ID 268

ID: Q153658

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

The Microsoft Exchange Directory Synchronization Service (DXA) crashes when attempting to process an incoming Directory Synchronization (DirSync) message when running Windows NT version 4.0 Service Pack 2 (SP2) and 128 bit encryption. When you check the Windows NT Application Event log, you will find the following error:

Event ID: 268
Source: MSExchangeDX
Description: An error occurred when attempting to open a temporary file In the DXADATA directory. Ensure that there is enough disk space to Perform this action.

NOTE: This error message is misleading because the problem really has nothing to do with lack of disk space.

CAUSE

The 128 bit encryption Security.dll that ships with Windows NT version 4.0 SP2 was rebased to a new address that, when loaded, blocked the DXA from creating the necessary memory mapped file it needs when processing DirSync messages.

WORKAROUND

To find out if the Security.dll files is based correctly, there are two methods. The first is to perform the following steps:

Start the Windows NT Explorer.

Change to the %systemroot%\system32 directory.

Select the Security.dll file.

From the File menu, click Quick View.

Scan the Quick View window for the string "Image Base".

If it shows 46480000, the file is incorrectly based.

The second method is to use Dumpbin.exe (available in Microsoft Development Studio).

Using Dumpbin.exe, verify that the DLL in question is indeed based at 46480000. This can be done with the following command:

DUMPBIN /HEADERS SECURITY.DLL

Scan the output for the OPTIONAL HEADERS SECTION looking for the 'image base' parameter. The following is a sample output of the incorrectly based DLL:


   Microsoft (R) COFF Binary File Dumper Version 4.20.6164
   Copyright (C) Microsoft Corp 1992-1996. All rights reserved.

   Dump of file security.dll

   PE signature found

   File Type: DLL

   FILE HEADER VALUES
        14C machine (i386)
          6 number of sections
   3338158D time date stamp Tue Mar 25 10:12:29 1997
          0 file pointer to symbol table
        2D7 number of symbols
         E0 size of optional header
       2302 characteristics
               Executable
               32 bit word machine
               Debug information stripped
               DLL

   OPTIONAL HEADER VALUES
        10B magic #
       3.10 linker version
       7800 size of code
       2E00 size of initialized data
          0 size of uninitialized data
       1000 address of entry point
       1000 base of code
       9000 base of data
            ----- new -----
   46480000 image base<--- This is the parameter in question.

The file can be rebased to the original base address (77A80000) by running Rebase.exe against the DLL with the following command:

REBASE -b 77A80000 SECURITY.DLL

The server in question should be rebooted after this has been rebased.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0 SP2 with 128 bit encryption. It has been fixed in Windows NT version 4.0 SP3.

MORE INFORMATION

Similar symptoms can also occur with Microsoft Exchange Server version 5.0. The event logged is:

EventID: 249
Source: MSExchangeDX
Type: Error
Category: Startup
Description:
Error -1201 occurred while trying to create a new database.

The workaround and status sections apply to version 5.0 as well.

Additional query words: DXA.DBG DXA.EXE

Keywords : kbusage kbbug4.00 XFOR
Version : winnt:4.0,5.0
Platform : winnt
Issue type :