XFOR: Error 2140 When Starting the Internet Mail Connector Service

ID: Q154589

The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

When the Exchange Administrator attempts to start the Microsoft Exchange Internet Mail Connector service in Control Panel Services, the following pop-up error may be encountered:

Stop "Could not start the Microsoft Exchange Internet Mail Connector service on ..."

Error 2140: An internal Windows NT error occurred.
The following event will be logged in the event viewer:
EventID 4058
Category: Intialization/Termination

The Internet Mail Connector cannot start because the name resolver cannot be initialized. Check your network settings in the Control Panel to ensure that you have set a domain name in the DNS dialog box of the TCP/IP configuration.


CAUSE

The TCP/IP protocol has been configured for domain name server (DNS), but the DNS is not currently configured properly. The DNS Domain Name box maybe blank.


RESOLUTION

  1. Open Control Panel, click Network, and select the TCP/IP Protocol.


  2. Select Configure.


  3. Select DNS.


  4. At the DNS Configuration dialog box, enter some letters(it does not matter what the letters are) in the "Domain Name" box.


  5. Click OK, OK, and OK.


Now the Microsoft Exchange Internet Mail Connector service can be successfully started.

Additional query words:

Keywords : kbusage XFOR exc4
Version : winnt:4.0
Platform : winnt
Issue type : kbprb


Last Reviewed: October 4, 1999
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