XCLN: HP Deskjet 600C Series Prints Blank Page

ID: Q155023

The information in this article applies to:

Microsoft Exchange Windows 3.x client, versions 4.0, 5.0
Microsoft Outlook 97

SYMPTOMS

When you attempt to print from a Microsoft Exchange client for Windows 3.x to an HP Deskjet 600 series printer or a HP Deskjet 870cxi, a blank page is printed with a page number at the bottom of the page.

WORKAROUND

There are two workarounds for this problem. Either use the HP Deskjet 500 driver (no color support) or add the following entry to the [Options] section of the Exchng.ini file:


   UsePrintBanding=0

STATUS

Microsoft has confirmed this to be a problem with the Microsoft Exchange client for Windows 3.x running on Microsoft Windows for Workgroups and Microsoft Windows 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 660C 600CSE

Keywords : kbprint kbbug4.00 XCLN
Version : WINDOWS:4.0,5.0,97
Platform : WINDOWS
Issue type :