XCLN: Update Not Updating Files in Directories w/Long File Names

• Microsoft Exchange Windows 95/98 client, version 4.0
• Microsoft Schedule+, version 7.0

SYMPTOMS

When running Update.exe for Microsoft Exchange Server Service Pack 3 on a client computer running Windows 95, some files are not updated. Update.exe runs without an error, and states that Setup was completed successfully.

The following are the affected files:

Msspc32.dll
Scanpst.exe
Newprof.exe
Exchng32.exe
Mlshext.dll

CAUSE

The update program uses the 16-bit version of the API to locate and read the directory names. This version of the API does not support long file names, and the process cannot find the files to be updated (that is, C:\Program Files\Microsoft Exchange\Exchng32.exe) so they are never copied over the older versions.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Exchange clients, version 4.0, listed at the beginning of this article. This problem was corrected in Microsoft Exchange Server 4.0 U.S. Service Pack 4. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: gone missing disappear vanished

Keywords : kbusage kbbug4.00 kbfix4.00.sp4 XCLN
Version : WINDOWS:4.0,7.0
Platform : WINDOWS
Issue type : kbbug