XCON: MTA Server Work Queue Increases Perfmon Unrealistically

ID: Q157068

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

After restarting the Microsoft Exchange message transfer agent (MTA), and viewing the Performance Monitor object (MSExchangeMTA, Work Queue Length), the value for this counter continues to increase at an unrealistic rate, and does not accurately reflect the number of work queue items on the work queue.

CAUSE

During recovery (a process initiated shortly after an MTA restart when it checks and rebuilds the various routing queues), the MTA could loop on an object.

WORKAROUND

There is no workaround available.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0.
This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base:

SERVPACK

MORE INFORMATION

Recovery is the process of rebuilding the MTA's queues. After recovery completes, fanout begins. Fanout is the process of placing objects onto the various queues. Enabling medium level logging on "MSExchangeMTA, X.400 Service" allows a log of useful association and send (271)\receive (272) events to be generated. Examining 271 and 272 events can confirm that the MTA has completed recovery and started fanout and delivery of mail.

A formula for calculating the approximate number of messages currently awaiting processing by the MTA is:

<the number of *.dat files in \MTADATA>/2

Fanout can be expected after the Work Queue Length approaches this calculated estimate. (The perfmon counter may exceed this estimate by 15 to 20 percent before fanout is observed.)

If all of these conditions are met, it is likely you are experiencing this problem and should obtain the fix noted in the "Status" section of this article:

The Work Queue Length grows quickly after startup.

The Work Queue Length continues growing.

The Work Queue Length exceeds the calculated number above significantly.

The MTA has not begun fanout.

Additional query words:

Keywords : kbusage kbbug4.00 kbfix4.00.sp4 XADM
Version : winnt:4.0
Platform : winnt
Issue type : kbbug