XCLN: Remote Mail: The Mail Headers Could Not Be Displayed

ID: Q158295

The information in this article applies to:
  • Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0

SYMPTOMS

When you click Remote Mail on the Tools menu in Microsoft Exchange Server, you may receive one of the following error messages:

The mail headers could not be displayed. Internal MAPI error while establishing remote interface MAPI 1.0 - 839 - [80004005]
OR
Microsoft Exchange
The mail headers could not be displayed. Internal mapi error : there is a communication problem between this application and the service provider. Restart the application.
OR
The item could not be displayed. The action could not be completed. Microsoft Exchange Client - 9997 - [80070005]
NOTE: "Sync all folders" appears to function properly. Connecting with Windows 95 dial-up networking (DUN) first and then starting Microsoft Exchange Server online also works correctly.


CAUSE

These errors can occur if your computer name contains the "at sign" (@). The first error message listed above occurs when you try to use the Remote Mail feature in Microsoft Exchange. The second error message occurs when you send a message with The Microsoft Network Online Service information service installed in your default profile.


RESOLUTION

Remove the at sign from your computer name. To do so, follow these steps:

  1. In Control Panel, double-click Network.


  2. Click the Identification tab.


  3. Change the computer name so that it does not contain the "@" character, and then click OK.


  4. When you are prompted to restart your computer, do so.


Additional query words:

Keywords : kbtool XCLN
Version : WINDOWS:4.0,5.0
Platform : WINDOWS
Issue type :


Last Reviewed: April 7, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.