XADM: Client Operation Failed Accessing Categorized PF View

ID: Q159284

The information in this article applies to:

Microsoft Exchange Server, version 4.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information on how to do this, view the "Restoring the Registry" online Help topic in Regedit.exe or the "Restoring a Registry Key" online Help topic in Regedt32.exe.

SYMPTOMS

When you access a Public Folder and the folder has an initial view that is categorized, the operation may fail with the following error message seen by the client:

Client Operation Failed

If you press the F2 key while this error message is displayed, you will see the following error codes:

Microsoft Exchange Server Information Store - 1201 - [80004005 - FFFFFBFE]

CAUSE

When a categorized view is placed on a folder, each user that accesses it creates two columns in the JET database (public or private information store) for storing the collapsed state of the row. There is hard-coded limit for the size of a JET record and the Information Store is surpassing that limit, causing the error.

WORKAROUND

To work around this problem, do one of the following four workarounds:

After you close the error messages, change the view to the Personal, Normal view.

Change the initial view on the folder to be normal or non-categorized.

Replicate the folder to more servers so fewer users will access the view on each replica.

Reset the cached views as shown below.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" online Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" online Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Start Registry Editor (Regedt32.exe or Regedit.exe as appropriate for your version of Windows NT).

Go to the following key in the registry:


   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS
   \ParametersPublic\

On the Edit menu, click Add Value and use the following entry:


      Value Name: Reset Views
      Data Type: REG_DWORD
      Value: 1 (hex)

Exit Registry Editor.

Stop and restart the Information Store service.

Using the Exchange Server Administrator program, set the IS Maintenance schedule (IS maintenance tab of the Server object) to run in the next 15-minute interval.

Once the IS Maintenance interval initiates and performs the Reset Views operation, the value of Reset Views in the registry will be reset to 0. At this point the cached views in the Public Information Store will be cleared and users will not experience the "Client Operation Failed" error. Over time, if there is a high amount of usage on a folder replica and it is using a categorized view this problem may reoccur and the steps in this section may need to be repeated.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base, as it becomes available.

MORE INFORMATION

The error code returned, FFFFFBFE, maps to 4294966270 in decimal and this maps to Error -1026 (0xfffffbfe) = JET_errRecordTooBig. A categorized view is defined as a view that has a column specified in the "Group By" field.

Additional query words:

Keywords : XADM
Version : winnt:4.0
Platform : winnt
Issue type : kbbug