XFOR: PCMTA: The Status Could Not Be Logged

ID: Q160590

The information in this article applies to:
  • Microsoft Exchange Server, version 4.0

SYMPTOMS

When the MSMail Connector message transfer agent (PCMTA) tries to log its current status to the Event Viewer, it might report the following stop error message:

STOP The status could not be logged. Use the Services icon in Control Panel to ensure the service is running.
Checking the Services shows the PCMTA services are running, mail is being transferred, and the expected Microsoft Exchange services are working properly.


RESOLUTION

Add the Microsoft Exchange Service Account to the local computer's Administrators group or the Domain Administrators group as follows:

  1. Add the Microsoft Exchange Service Account to the Administrators group using the Windows NT User Manager program.


  2. In Control Panel Services, stop and restart the PCMTA service(s) that logging is being attempted on.


NOTE: This may also require a synchronization of the servers in the domain if this is a member server and a reboot of the computer running Microsoft Exchange Server to activate the new access controls for this user account.


MORE INFORMATION

The Log Status button is located within the Configuration/Connections/MS Mail Connector Properties under the Connector MTAs tab in the Microsoft Exchange Server Administrator program.

Additional query words: MSMI logging

Keywords : kbusage XFOR
Version : winnt:4.0
Platform : winnt
Issue type :


Last Reviewed: October 15, 1999
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