XADM: Setup or Update Fails to Upgrade Admin-Only Computer

ID: Q161942

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

You receive the following error when running the update program for Microsoft Exchange Server 4.0 Service Pack 3 to update a server that is only running the Microsoft Exchange Server Administration program:

This version of Exchange Setup can only upgrade servers that are
4.0a/SP2. Upgrade the server to 4.0a/SP2 and then run Setup again.

CAUSE

The update program is looking for registry entries that do not get installed when only the Microsoft Exchange Server Administrator program is installed.

WORKAROUND

To work around this problem, you can make a change to the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows NT. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Start Registry Editor (Regedt32.exe).

Under the HKEY_LOCAL_MACHINE subtree, go to the following subkey:
```
      SOFTWARE/Microsoft/Exchange/Setup 
```

Add the following value:
```
      NewestBuild 
```
Add this value as a REG_DWORD, and enter the Data "3e2" in hexadecimal. The full entry in the registry will look like:
```
      NewestBuild : REG_DWORD : 0x3e2 
```

Quit Registry Editor.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem was corrected in the latest Microsoft Exchange 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

This problem was also corrected in Microsoft Exchange Server version 5.0.

MORE INFORMATION

The update and setup programs were modified to perform additional checking (beyond the registry entry) for previous versions of the product. Microsoft Exchange Server 4.0 Service Pack 4 and Microsoft Exchange Server 5.0 setup will perform the additional checking, as will all future versions.

Keywords : kbsetup kbusage kbbug4.00 kbfix4.00.sp4 XADM kbfix5.00
Version : 4.0
Platform : WINDOWS
Issue type : kbbug