XCON: MTA Terminates Unexpectedly With 2110 and 9405 Event IDs

ID: Q166402

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

The Microsoft Exchange Message Transfer Agent (MTA) may terminate unexpectedly with events similar to the following:


   Event ID:9405
   Source:MSExchangeMTA
   Type:Error
   Category:Field Engineering
   Description:
   An unexpected error has occurred which may cause the MTA to terminate.
   Error: Exception e005083e occurred at Address 77f1ccc7.
   [BASE XFER-IN 23] (16)

   Event ID:2110
   Source:MSExchangeMTA
   Type:Error
   Category:Internal Processing
   Description:
   A fatal MTA database server error was encountered. A bad list member
   length is on object 06000058. File offset: 11816911. Attribute ID: 11.
   Referenced object 00000000 (0 => N/A). Referenced object error: 0.
   [DB Server XFER-IN 23 42] (16)

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

This problem may occur when a corrupted message is queued for the crashing MTA on another server. The faulting thread's stack may look similar to the following in a Drwtsn32.log file:


   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   0572f7a8  020050db  e005083e 00000000 00000000
   KERNEL32!UnhandledExceptionFilter+0x1c1
   0572f84c  02006a72  00000010 00000026 0000083e EMSMTA!sgplinfo
   0572f920  0207dedc  00000026 0000083e 00000000 EMSMTA!sgpminfo
   0572fa64  0207f12d  0572fd14 00000001 0250e253 EMSMTA!odpbdrld
   0572fa9c  0207c9ff  0572fd14 0250e253 010b0002 EMSMTA!odpbdget
   0572fbe4  02084602  0250e116 0572fd14 f16f7c00 EMSMTA!odpbdrrf
   0572fdac  02050119  0250e116 0219c338 00e23388 EMSMTA!odpdocpy
   0572ff24  0204e5dc  0250e017 0250e0f4 00000000 EMSMTA!otpirtid
   0572ff38  0204e48a  72ffb817 00000000 00000398 EMSMTA!otpixfok
   0572ff8c  02016f50  00000000 00000000 00000017 EMSMTA!otpimain
   0572ffb8  77f04f32  00000017 00000000 00000000 EMSMTA!sbpiwbep
   0572ffec  00000000  02016ef4 00000017 00000000
   KERNEL32!BaseThreadStart+0x39

Keywords : kbbug4.00 kbbug5.00 kbfix5.00.sp2 XCON
Version : WinNT:4.0,5.0
Platform : winnt
Issue type : kbbug