XFOR: Microsoft Mail Connector Fails When Sending an Attachment and Logs with Event ID 10000

ID: Q166589

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

Although there is a path to deliver a message between two Microsoft Mail postoffices by using two Microsoft Mail Connectors, you may not be able to send a message with attachments. This problem only occurs on versions of Microsoft Exchange Server which are enabled for double-byte character set (DBCS), such as Japanese.

MORE INFORMATION

In the following environment, User-A can send a message to User-B. However, when User-A sends a message with attachments to User-B, User-A will occasionally receive a non-delivery report (NDR) from the postmaster of SRV- B's Microsoft Mail Connector interchange (MSMI).


                           same site
                   (or any other connectors)
    Exchange Server  ---------------------  Exchange Server
         (SRV-A)                               (SRV-B)
             |                                     |
             |MMC                                  |MMC
             |                                     |
       MS-Mail PO                            MS-Mail PO
          (PO-A)                                (PO-B)
             |                                     |
             |                                     |
             |                                     |
    Any MS Mail Client                    Any MS Mail Client
          (User-A)                              (User-B)

When you set Diagnostics Logging to Maximum for the MSExchangeMSMI on the Microsoft Mail Connector's property page using the Microsoft Exchange Administrator program, the following event will appear in the receiving Microsoft Exchange Server's (SRV-B) Windows NT Event Viewer Application log:


    Event ID : 10000
    Source: MSExchangeMSMI
    Type:Information
    MDBEF parsing failed in Rich text information

User-A will receive an NDR from the postmaster. This NDR only includes the title of the original message and the reason of NDR:


   Microsoft Mail Connector fails in analysis the contents.

This occurs when the message created in a DBCS language is passed between two Microsoft Mail postoffices using two MSMIs.

This may occur when all of the following conditions are true:

The message is sent through two MSMIs which are DBCS enabled.

-and-

The client application is also DBCS enabled.

-and-

The message includes attachments.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server, version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Additional query words: rich text JPN

Keywords : kbinterop kbbug4.00 kbbug5.00 kbfix5.00.sp2 XFOR
Version : WinNT:4.0,5.0
Platform : winnt
Issue type : kbbug