XADM: Migration from Collabra to MS Exchange Fails

• Microsoft Exchange Server, version 5.0

SYMPTOMS

The migration program stops responding (hangs) and creates a list of Event Log error messages when it tries to migrate a Word Document from Collabra to a Microsoft Exchange public folder. It always fails when the migration program reaches a .doc attachment. The beta version of the same migration program does not hang. It ignores all Word documents and therefore does not try to migrate them.

   Event ID: 10002
   Source: MSExchangeMig
   Description:
   Migration begins.

   Event ID: 10003
   Source: MSExchangeMig
   Description:
   The 'Extract' of mail from 'Collabra Share -
      \\path to your forum\forum\'
   completed with the following results:

   Start Time: 16:51:29
   Elapsed Time: 00:00:31

   Forums created:
   Successes:   1
   Warnings:    0
   Errors:      0
   E-mail Messages Migrated:
      Total:      2
      Successes:  2
      Warnings:   0
      Errors:     0

   Event ID: 8048
   Source: MSExchangeMig
   Type: Error
   Description:
   Mail Message Section C:\Collabra\Migration\Collabra 007\00000001.SEC
   Line Number = 3 Attachement File Name is Absent - Required for
   Attachement  %4.

   Event ID: 8005
   Source: MSExchangeMig
   Type: Error
   Description:
   Error occurred in the secondary file, Some of the data may have been
   lost!
   Filename : C:\Collabra\Migration\Collabra 007\00000001.SEC <14225>

   Event ID: 8059
   Source: MSExchangeMig
   Type: Error
   Description:
   Parser Error C:\Collabra\Migration\Collabra 007\00000001.SEC
   Line Number = 3
   Invalid Secondary Section Heading Details: Error encountered in reading
   the ATTACHEMENT Header.

   Event ID: 8054
   Source: MSExchangeMig
   Type: Error
   Description:
   Parser Error C:\Collabra\Migration\Collabra 007\00000001.PRI
   Line Number = 6
   Error in reading Secondary file Details : The Error code was 0x8042063C.

   Event ID: 8094
   Source: MSExchangeMig
   Type: Error
   Description:
   Parser Error C:\Collabra\Migration\Collabra 007\00000001.PRI
   Line Number = 6
   Internal Parser Error.Details : The Error code was 0x80420633.

   Event ID: 8095
   Source: MSExchangeMig
   Type: Error
   Description:
   Parser Error C:\Collabra\Migration\Collabra 007\00000001.PRI
   Line Number = 6
   Error occurred in the processing of the line.Details : The Error code
   was 0x80420664.

   Event ID:   8001
   Source:     MSExchangeMig
   Description:
   While migrating,
     0 Message-Operations encountered errors
     0 Account-Creation operations encountered errors
     0 Pab-Creation operations encountered errors
     1 Messages were created successfully
     1 Accounts were created successfully
     0 Pabs were created successfully. 

CAUSE

Migration Wizard may hang while migrating Collabra Share forums with Word attachments. If it doesn't hang, the attachment causes an error on import, and is not migrated. Collabra treats Word attachments as regular attachments, but uses a feature of the file format that is associated with OLE presentation data. This data occurs where other attachment data is expected.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem was corrected in the latest Microsoft Exchange Server 5.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Keywords : kb3rdparty kbusage kbbug5.00 XADM kbfix5.00.sp1
Version : 5.0
Platform : WINDOWS
Issue type : kbbug