XADM: Error Msg: <File> In Use By Another Application

ID: Q167635

The information in this article applies to:

Microsoft Exchange Server, version 5.0

SYMPTOMS

When you attempt to upgrade to Microsoft Exchange Server version 5.0, you may receive the following error message:

The file C:\EXCHSRVR\CONNECT\MSMCON\BIN\MTPERF.DLL
is in use by another application.

You then have the options to Abort, Retry, or Ignore. If you click Ignore, you may receive similar error messages, but for different files. Such files may be:

C:\EXCHSRVR\CONNECT\MSMCON\BIN\XTNPERF.DLL
C:\EXCHSRVR\BIN\MDBPERF.DLL
C:\EXCHSRVR\BIN\MTAPERF.DLL
C:\EXCHSRVR\BIN\GWPERF.DLL
C:\EXCHSRVR\BIN\IMCPERF.DLL

CAUSE

If any of the above files are locked open by other applications, such as virus checking programs, Simple Network Management Protocol (SNMP) programs, or Performance Monitor (which may be running remotely against the Exchange Server computer), then the upgrade process cannot replace these files.

WORKAROUND

To work around this problem, temporarily stop the program (usually by stopping the corresponding service in the Windows NT Control Panel Services applet) that may be locking the DLL open. Click the Retry option and continue with setup. After setup completes successfully, restart any services you stopped in the Windows NT Control Panel Services applet.

Keywords : XADM
Version : WINDOWS:5.0
Platform : WINDOWS
Issue type : kbprb