XFOR: cc:Mail Dirsync Event ID 14013 and 14018

ID: Q167830

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you perform directory synchronization between Exchange and a cc:Mail post office, the following error messages may appear:


   Event ID:14013
   Source:MSExchangeCCMC
   Type:Warning
   Category:Dir-Synch

   Description:
   The Microsoft Exchange directory entry with CCMAIL e-mail address
   <Address> at <Exchange_site_name> could not be written to Lotus cc:Mail
   because it conflicts with an existing Lotus cc:Mail entry named
   <ccMail_account>. Choose a unique name and update the CCMAIL e-mail
   address for this entry.

-and-


   Event ID:14018
   Source:MSExchangeCCMC
   Type:Warning
   Category:Dir-Synch

   Description:
   The Microsoft Exchange Connector for Lotus cc:Mail failed to add
   <Exchange_account> to the Microsoft Exchange directory. This
   CCMAIL e-mail address already exists: CCMAIL:<Exchange_account> at
   <Exchange_site_name>

CAUSE

These errors are caused by an invalid or missing Exchange postoffice comment in the cc:Mail post office.

This may have been caused by manually adding the Exchange Server site name to the post office list with the cc:Mail Administrator program, or by removing the comment for the Exchange postoffice that was created with directory synchronization (dirsync) with the cc:Mail Administrator program.

RESOLUTION

The comment for the Exchange postoffice must be the following:


   MSExchangeCCMC <exchange server name>

where <exchange server name> is the name of the Exchange Server computer that contains the Microsoft Exchange Connector for Lotus cc:Mail.

Additional query words:

Keywords : kbusage XFOR exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbprb