XFOR: Event ID 68 Running cc:Mail DirSync

• Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

When you run directory synchronization (dirsync) with the Microsoft Exchange Connector for Lotus cc:Mail, the following event may appear in the event log:

Event ID: 68
Source: MSExchangeCCMC
Type: Error
Category: General
Description: Lotus cc:Mail EXPORT to file CCMDIR.EXP returned result code 1. Could not access the Lotus cc:Mail Post Office.

CAUSE

This problem can occur when you are using the wrong version of Import.exe and Export.exe. The problem can also occur when you are using the correct versions of the files, but the wrong versions are selected in the properties of the Exchange Connector for Lotus cc:Mail.

RESOLUTION

If you are connecting to a Lotus cc:Mail DB6 post office, the Exchange Server computer must be running Import.exe version 5.15 and Export.exe version 5.14. In addition, in the properties of the Exchange Connector for Lotus cc:Mail, on the Post Office tab, Import 5.15/Export 5.14 must be selected.

If you are connecting to a Lotus cc:Mail DB8 post office, the Exchange Server computer must be running Import.exe and Export.exe version 6.0 or later. In addition, in the properties of the Exchange Connector for Lotus cc:Mail, on the Post Office tab, Import 6.0/Export 6.0 must be selected.

To select a different version in the properties of the connector, follow these steps:

1. Start the Administrator program. To do so, click Start, point to Programs, point to Microsoft Exchange, and then click Microsoft Exchange Administrator.



2. In the left pane, click the Connections object under the appropriate site. In the right pane, click the Exchange Connector for Lotus cc:Mail, and then on the File menu, click Properties. Note that the Connections object appears under the Configuration object.



3. On the Post Office tab, under Import/Export version, select the appropriate version.

MORE INFORMATION

Please contact Lotus for information about obtaining the correct versions of the cc:Mail Import.exe and Export.exe utilities.

NOTE: You can also troubleshoot Event ID 68 in the same way as Event ID 70. For information about troubleshooting Event ID 70, please see the following article in the Microsoft Knowledge Base:

Q166045 XFOR: cc:Mail Connector Event ID 70

Additional query words: CCMC fail stop

Keywords : kbusage XFOR
Version : winnt:5.0,5.5
Platform : winnt
Issue type : kbprb