XFOR: Rasphone.pbk Cannot Be Accessed

• Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you attempt to open the Dial-up Connections tab of the Internet Mail Server (IMS) the following error message may appear:

The Remote Access Service (RAS) phone book cannot be opened. It must be
accessible and in the system directory as \ winnt \ system32 \ ras \
rasphone.pbk.

CAUSE

The IMS is unable to locate the Rasphone.pbk file located in the %System root%\System32\ras\rasphone.pbk or the file is corrupt.

RESOLUTION

1. Ensure that the Rasphone.pbk file is not corrupt by using the dial-up networking.



2. Dial from the RAS Phone Book entry; on the Start menu, click Programs, and then click Accessories and then click Dial-Up Networking.



3. Verify that the Rasphone.pbk file is located in the following directory:

   %System root%\System32\ras\

   This can be done using File Manager or Widows Explorer.



4. Ensure that the %System root% (normally the WINNT subdirectory) is shared as Admin$. It should be shared as Admin$ by default.

MORE INFORMATION

Clicking the Dial-up Connection tab in the IMS property starts the Imcadmin.dll, which attempts to open the file located in:

\\server\admin$\system32\ras\rasphone.pbk

Additional query words: remote access

Keywords : kbusage XFOR exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbprb