XADM: Error Synchronizing OST After Upgrading to Exchange

ID: Q168734

The information in this article applies to:

Microsoft Exchange Server, version 5.0

SYMPTOMS

When you attempt to synchronize all folders from a Microsoft Exchange or Outlook Client with an OST file, you may encounter the following error message:

Synchronization with the offline folder file could not be
completed. Consult the synchronization log in the deleted
items folder for details.

Reviewing the synchronization log shows the following:


   11:43:26 Synchronizing Organization Forms
   11:43:27 Error synchronizing folder
   11:43:27 [8004010F-501-0-521]
   11:43:27 The client operation failed.
   11:43:27 Microsoft Exchange Server Information Store

This error occurs after you upgrade to Microsoft Exchange Server version 5.0. This error occurs if the upgraded computer contains the Organizational Forms Library and the Organizational Forms Library has the Default permission set to NONE.

WORKAROUND

To work around this problem:

Change the Default permission for the Organizational Forms Library to any other Role besides NONE and then change the Role back to NONE.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For more information on other causes of this error, refer to the following Knowledge Base article:

Q162703 XCLN: OST Synch Problem After Org Forms Library Deleted

Additional query words: outlook

Keywords : kbusage kbbug5.00 XADM
Version : WinNT:5.0
Platform : winnt
Issue type : kbbug