XCLN: Offline Address Book Fails to Download, No Err Msg
ID: Q169184
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The information in this article applies to:
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Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03
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Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03
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Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0
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Microsoft Exchange Windows 3.x client, version 5.0
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Microsoft Exchange Windows 95/98 client, version 5.0
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Microsoft Exchange Windows NT client, version 5.0
SYMPTOMS
This problem occurs when you are attempting to download an Offline Address
Book from an Exchange Client computer that is connecting to an Exchange
Server computer configured to use Multiple Address Books. If you start
downloading an Offline Address Book, cancel the operation, and then select
another Offline Address Book to download, that second Offline Address Book
is not downloaded. The Offline Address Book you selected appears to be
downloading, and no error message is generated, but it is not downloaded.
Here is how the problem occurs. You start downloading an Offline Address
Book. The "Offline Address Book Selection" dialog box offers you a choice
of Offline Address Books to download. If you move the "Offline Address Book
Selection" dialog box from the foreground, you will see the "Download
Microsoft Exchange Address Book" dialog box, which has an animation that
says "connecting to Microsoft Exchange Server." You click Cancel in this
dialog box to cancel the download. You select a second Offline Address Book
in the "Offline Address Book Selection" dialog box and click OK to begin
downloading it. It appears that the highlighted Offline Address Book is
being downloaded. No error message is generated, but the Offline Address
Book is not downloaded.
NOTE: In order to click Cancel in the "Download Microsoft Exchange Address
Book" dialog box (it is hidden behind the "Offline Address Book Selection"
dialog box initially), you must move the "Offline Address Book Selection"
dialog box.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
5.0. We are researching this problem and will post new information here in
the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
For more information on Multiple Offline Address books in Exchange,
see the Readme.wri file from Exchange Server 5.0 Service Pack 1 or Exchange
Server Service Pack 2 under the following sections:
- 4.1 Use of Multiple Offline Address Books in Admin
- 4.2 Use of Multiple Offline Address Books in the Client
Keywords : kbusage kbbug5.00 XCLN kbbug5.00.sp1
Version : Win95:5.0;WINDOWS:5.0;WinNT:5.0
Platform : Win95 WINDOWS winnt
Issue type : kbbug
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