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SYMPTOMSWhen a Microsoft Exchange client tries to send a message with an attachment, it may fail with the following error: This problem may happen even if the message is a loop-back message to yourself, where only the information store is involved in the process. Another symptom is that the message will be sent out with an error, and the recipient receives the message, but without the attachment. The same error occurs even on other workstations, indicating that a specific problem client does not cause the problem. It is likely that not all mailboxes are affected. CAUSEThis problem may be caused by the information store corruption. If you type the following at an MS-DOS command prompt, it will report the state as consistent. edbutil /mhThe Isinteg utility, however, may not report any particular warnings. The possible cause of the information store corruption is the virus protection software that may be checking the Exchange database files. RESOLUTION
There are three options to resolve this problem:
Additional query words: attachment antivirus IS
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Last Reviewed: April 26, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |