XCLN: Unable to Drag and Drop Attachment in Message

• Microsoft Exchange Windows 3.x client, version 4.0

SYMPTOMS

If you are running Windows 95 and have Symantec Corporation's Norton AntiVirus 2 installed, you might not be able to drag and drop an attachment to a message in your Microsoft Exchange Windows 3.x client to your desktop or any other location. You will see the mouse pointer change to a no symbol, a circle with diagonal line. You can save the attachment using any other Save option.

WORKAROUND

If Norton Scheduler loads from the StartUp group and runs Norton AntiVirus 2, Norton AntiVirus 2 will remain in memory as a Terminate and Stay Resident program (TSR). If you start Norton Scheduler after startup, Norton AntiVirus 2 will run as an on-demand application and this problem will not occur. To remove Norton Scheduler from the StartUp group, follow these steps:

1. Right-click on the Windows 95 task bar and click Properties.



2. Click the Start Menu Programs tab.



3. Click the Advanced... button.



4. Expand Programs in the left-pane and click StartUp.



5. In the right-pane, select Norton Scheduler and drag it to your desktop.

STATUS

Microsoft and Symantec Corporation have confirmed this to be a problem in the Norton AntiVirus program for Windows 95, version 2.01. Please contact Symantec Corporation for any new releases or fixes.

Additional query words: drag'n'drop drag Norton Virus

Keywords : XCLN
Version : WINDOWS:4.0
Platform : WINDOWS
Issue type : kbprb