XADM: Remote Procedure Call Fails When Generating Offline AB

ID: Q169673

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0

SYMPTOMS

When the Administrator program is generating the Offline Address Book (OAB), the Administrator program displays the following message:

The Remote Procedure call failed.

In addition, MAD stops running on the server on which the Administrator program is running when generating the OAB. As a result, you are not able to generate an OAB on the global address list (GAL) or specific containers.

CAUSE

The directory of the computer running Microsoft Exchange Server version 5.0 or earlier has exceeded the limit of different Distinguished Names (DNs) in one container that can be added to an Offline Address Book (OAB).

An array holding parent DNs and used within the OAB generation process, was limited to a fixed size (1,000 entries). If the container from which the OAB was being generated held more than 1,000 unique parent DNs, the OAB generation process would assert, causing the above symptoms and OAB generation failure.

WORKAROUND

The Offline Address Book can be generated on a container that contains a smaller number of unique DNs.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange version 4.0. This problem has been corrected in the latest U.S. Service pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

Microsoft Exchange Server version 4.0 will generate an event ID 5004 containing the following text:


   Generation of the Offline Address Book is complete. Results: The MAPI
   call failed.
   80004005.

Microsoft Exchange Server version 5.0 will generate an event ID 5012 containing the following text:


   Failed to generate offline address book for container: /. Results: An
   unexpected, unknown error occurred. 8004010b.

After the initial failure in version 5.0, you will receive a message box with the message:

There are no more endpoints available from the endpoint mapper.

This occurs when the Administrator program attempts to contact the System Attendant and it is no longer available.

Keywords : kbnetwork kbusage kbbug4.00 kbbug5.00 kbfix5.00.sp2 XADM
Version : WinNT:4.00
Platform : winnt
Issue type : kbbug