XADM: Event ID 1081 and Service Specific Error 0x00000057

ID: Q169859

The information in this article applies to:

Microsoft Exchange Server, version 5.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you restore an on-line backup, the information store produces a service specific error 0x00000057. The following event ID is generated in the application event log:

Event ID: 1081
Source: MSExchangeIS
Description: MSExchangeIS is unable to recover the database because error 0x00000057 occurred after a restore operation.

CAUSE

When the information store tries to start after an on-line restore, it attempts to read the RestoreInProgress key to determine how to handle the on-line restore. In this case, the Data parameter in the EDB_RstMap value was corrupt, and Microsoft Information Store service failed attempting to read this string.

Hex 57 converts to Dec. 87. When using NET HELPMSG 87, this produces the error message:

The parameter is incorrect.

The Exchange Server-aware backup software restored the RestoreInProgress key incorrectly. The EDB_RstMap value had invalid entries in the DATA field. It looked as follows:


Name:  EDB_RstMap
   Type:  Reg_Multi_SZ
   Data:  \\Server\D$\exchsrvr\mdbdata\pub.edb
   \\Server\D$\exchsrvr\mdbdata\priv.edb
   q
   \\Server\D$\exchsrvr\mdbdata\PUB.

Note the line with the q.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
To correct the problem, the above string needs to be modified to reflect the proper database paths. Do the following:

Start the Registry Editor (Regedt32.exe).

Locate the EDB_RstMap registry value under the following key in the registry:


      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\Res
      toreInProgress

Click String on the Edit menu, type the appropriate paths, and then click OK.

Here is an example of a correct EDB_RstMap Key:


      Value 3
         Name:  EDB_RstMap
         Type:  Reg_Multi_SZ
         Data:  \\<Server_Name>\D$\exchsrvr\mdbdata\priv.edb
                  \\<Server_Name>\D$\exchsrvr\mdbdata\priv.edb
                \\<Server_Name>\D$\exchsrvr\mdbdata\pub.edb
                  \\<Server_Name>\D$\exchsrvr\mdbdata\pub.edb

Quit the Registry Editor.

Additional query words: ArcServer disaster recovery

Keywords : kbusage XADM exc5
Version : winnt:5.0
Platform : winnt
Issue type : kbprb