XWEB: Outlook Web Access Client May Not Print Entire Message

• Microsoft Outlook Web Access, versions 5.0, 5.5
• Microsoft Internet Explorer versions 3.01, 3.02a for Windows 3.1
• Microsoft Internet Explorer versions 3.01, 3.02 for Windows 95
• Microsoft Internet Explorer versions 3.01, 3.02a for Windows NT 3.51
• Microsoft Internet Explorer versions 3.01, 3.02 for Windows NT 4.0
• Microsoft Internet Explorer versions 3.01, 3.02 for Macintosh

SYMPTOMS

Only the Subject line of a message may print when you print from the Microsoft Outlook Web Access (OWA) client in Microsoft Internet Explorer.

CAUSE

The OWA client uses frames to separate the header and body of a message. Because of the way Internet Explorer uses frames, the header of the message will have the focus by default. Therefore, only the Subject line or the title of the window containing the message will be printed.

This is a problem with Internet Explorer, not Microsoft Exchange Server or the OWA client. This problem is corrected in Microsoft Internet Explorer version 4.0.

WORKAROUND

Select any part of the message body before printing the message. You will then be able to print the entire message.

Keywords :
Version : WinNT:5.0,5.5
Platform : winnt
Issue type : kbbug