XCLN: Error: Unable to Open Your Default Mail Folder
ID: Q170637
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The information in this article applies to:
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Microsoft Exchange Windows NT client, versions 4.0, 5.0
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Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
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Microsoft Outlook Windows 95/98 client, versions 8.01, 8.02, 8.03, 8.04, 8.5
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Microsoft Outlook Windows NT client, versions 8.01, 8.02, 8.03, 8.04, 8.5
SYMPTOMS
When starting the Microsoft Exchange Client or Microsoft Outlook,
the following message may be displayed:
Unable to open your default mail folders. You do not have
permission to log on.
[OK]
Outlook will also display the following
message:
Would you like to open your default File System folder instead?
[Yes] [No]
Clicking OK in the Exchange Client or OK and No in Outlook will
return you to the desktop. Clicking OK and Yes in Outlook will
open empty system mail folders.
CAUSE
The logon credentials of the Exchange Client or Outlook are
different from the logon credentials of the user logged into
the workstation.
RESOLUTION
Log off of the workstation and log back on with the same user
credentials as the Exchange Client or Outlook.
-OR-
- Remove Named Pipes from the Exchange binding order. See the
following Knowledge Base article for more information on this topic.
Q163576 XGEN: Changing the RPC Binding Order
-AND-
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After removing Named Pipes from the Exchange binding order,
from Control Panel, double-click Mail. On the Services tab,
click Show Profiles, then click Properties for the profile, then
Properties for Exchange Server service. On the Advanced tab,
clear the Use Network Security during Logon option. This will
prevent the Exchange Client from using the cached credentials used
to log into the workstation initially.
NOTE: If Named Pipes is listed in the Exchange Client binding order as the
primary protocol, the logon credentials will be used regardless of the Use
Network Security setting. This is documented in the following Knowledge
Base article:
Q146188 XCLN: Use Network Security Option Not Working as Expected
Keywords : win95 winnt WIN16 XCLN
Version : WINDOWS:4.0,5.0,8.01,8.02,8.03,8.04,8.5
Platform : WINDOWS
Issue type : kbprb
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