XCLN: Unable to Drag and Drop Attachment from Message

• Microsoft Exchange Windows 95/98 client, versions 4.0, 4.0a

SYMPTOMS

Windows 95 users with Symantec Corporation's Norton AntiVirus 2.0 installed may not be able to drag an attachment to the desktop, Windows Explorer, or another location.

When a Windows 95 user with Norton AntiVirus installed attempts to drag and drop an attachment from a message to the desktop or other location, the pointer change to a No symbol (circle with a diagonal line).

NOTE: You can save the attachment from the message using any other save option.

CAUSE

This problem occurs when Norton Scheduler is launched from the Windows 95 StartUp program. If Norton Scheduler is removed from the StartUp program, the user can drag attachments normally. If you run Norton Scheduler after the StartUp program, this problem does not occur.

WORKAROUND

To work around this problem, follow these steps:

1. Right-click on the Windows 95 taskbar and click Properties.



2. On the Start Menu Programs tab, click Advanced. This will open Windows Explorer.



3. In the left pane, expand the Programs folder by clicking the plus sign next to Programs, and then open the StartUp folder.



4. In the right pane, select Norton Scheduler and drag it to the desktop.

STATUS

Microsoft and Symantec Corp. have confirmed this to be a problem in Norton AntiVirus 2.01 for Windows 95. Symantec Corp. should be contacted for any new releases or fixes.

MORE INFORMATION

Norton AntiVirus is manufactured by Symantec Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: Norton Virus

Keywords : XCLN
Version : WINDOWS:4.0,4.0a
Platform : WINDOWS
Issue type : kbprb